One of the advantages small organizations have over large enterprises is the speed at which they can make decisions....
Innovate by Reducing Friction — The Relentless Pursuit of the Effortless Experience
What is innovation? Does every company need to pursue it? Our minds, fed by media, likely think of innovation as...
The Amazon Way Newsletter — Getting Started On Customer Centricity
How can we become “customer centric” when we don’t have a shared understanding of what we are trying to accomplish?...
Developing Your Principles Of Leadership
[The following is adapted from The Amazon Way] “Operate by principles that are so clearly laid out that their logic...
Think Like Amazon — 123 Verified Customer Reviews; Here Are My Favorites
Think Like Amazon: 50 1/2 Ideas to Become a Digital Leader was released just over a year ago. The book, as of...
Mind-opening Business Books Of 2019 — Think Like Amazon
https://www.forbes.com/sites/stevedenning/2019/12/15/mind-opening-business-books-of-2019/?sh=40109c296d1c
Think Like Amazon — Are You Willing to Be Misunderstood
It's funny how different ideas from Think Like Amazon strike a chord with different readers. I got a request to share...
Truth Seeking
In 2015, New York Times journalists Jodi Kantor and David Streitfeld published an explosive story about Amazon's...
Please, Amazon, Open a Pharmacy. PLEASE!
It’s a sunny Saturday morning in Southern California. I stopped at my local pharmacy, a large national chain, to pick...